Terms of Service

1. Introduction

• By registering with the Company and/or by using the Company's gambling services and/or by marking the 'I accept these Terms and Conditions' box (or any other similar wording) and/or by downloading, installing or using the Software, you agree to be bound by the User Agreement in its entirety and without reservation. As such, the User Agreement constitutes a binding legal document between you and the Company and the Agreement shall govern your use of our gambling services at all times.

• The Company's software, which is available in either downloadable or non-download forms, and via either the Internet Platform or an Alternative Platform (the 'Software'), allows you to use our gambling services (the 'Services'). The Company reserves the right to suspend, modify, remove or add to the Services or Software in its sole discretion with immediate effect and without notice. The Company shall not be liable for any loss suffered by you resulting from any changes made and you shall have no claims against the Company in such regard.

• You shall access the Software and use the Services only via your own account and you may never access the Software or use the Services by means of another person's account. Should you attempt to use the Services by means of any other person's account, we will be entitled to immediately close all your accounts, retain all monies in such accounts and bar you from future use of the Services.

• If deemed applicable, the Company may decide in its sole discretion to prevent multiple accounts being registered or used by you or by anyone from the same family or living in the same household. The Company shall not be responsible in any way for preventing the registration of multiple accounts, but can take action, including retaining all monies in such accounts, on any person opening multiple accounts as required, including but not limited to situations where accounts are registered from the same household, regardless of the registration details provided at the time of opening such accounts.

2. Acceptance of Terms and Conditions

• If you do not agree to any of the provisions of the User Agreement you should immediately stop using the Software and remove the Software from your computer and/or any other applicable device.

• We reserve the right to amend, modify, update and change any of the terms and conditions of the User Agreement from time to time and we will notify you of any such amendment, modification or change by publishing the new version of the User Agreement on the relevant page of all In-House Brand and White Label Brand Internet sites. Any modified version of the User Agreement will take effect 14 days after its publication on the Internet Site or earlier if required by any applicable law, regulation or directive and your continued use of the Services or the Software after the aforementioned period will be deemed to constitute your acceptance of the changes to the User Agreement. It remains your responsibility to ensure that you are aware of the correct, current terms and conditions of the User Agreement and we advise you to check for updates on a regular basis.

3. Compliance with Laws

• Internet gambling may not be legal in some jurisdictions. You understand and accept that the Company is unable to provide you with any legal advice or assurances in respect of your use of the Services and the Company makes no representations whatsoever as to the legality of the Services in your jurisdiction. Please verify the relevant laws in your jurisdiction before registering with the Company and using the Services.

• The Services are intended only for users who are not prohibited by the laws of any applicable jurisdiction from gambling on the Internet. The Company does not intend to enable you to contravene applicable law. You represent, warrant and agree to ensure that your use of the Software and the Services will comply with all applicable laws, statutes and regulations. The Company shall not be responsible for any illegal or unauthorized use of the Software and/or the Services by you. Please consult legal counsel in the applicable jurisdiction if you have any doubts about the legality of your use of the Software and the Services under the laws of any jurisdiction that applies to you. By accepting these terms, you agree to assist the Company, to the extent you are able, with its compliance with applicable laws and regulations.

• Persons located in certain countries which the Company does not service will not be eligible to open an account with the Company, make any deposits nor use the Services. Access from these countries to the Company's websites will be blocked. The Company reserves the right to change the list of countries from which it will not accept users of the Service from time to time in its sole discretion and any such change may have immediate effect.

4. Permitted Participation

• No-one under the age of 18 or the age of legal consent for engaging in the activities included in the Services under the laws of any jurisdiction, whichever is higher ('Legally of Age') may download the Software or use the Services under any circumstances and any person not Legally of Age who downloads the Software or uses the Services will be in breach of the terms of the User Agreement. The Company reserves the right to request proof of age at any stage, to verify that persons not Legally of Age are not using the Services. The Company may terminate your account and/or exclude you from using the Software or the Services if proof of age is not provided by you or if the Company suspects that you are not Legally of Age. The Company reserves the right to withhold any funds in your account until your age is verified.

• We reserve the right to verify your registration details, such as name, address, age, and payment methods used, at any time, by requesting certain documents. These documents shall typically include an identity card, proof of address such as a utility bill, and proof of your payment method, and can be uploaded through the Cashier. If deemed necessary, we may request that the said document copies are notarized, meaning that the documents are stamped and attested by a Public Notary. In the event our requests for documents are not completed by the member, the Company may at its sole discretion terminate the account, and withhold any funds that are present therein. Should the documents fail our internal security checks – for example, if we suspect that they have been tampered with, or are in any way provided to mislead or misrepresent – we shall be under no obligation to accept such documents as valid, and under no obligation to provide feedback on the exact nature of our findings with regards to these documents.

• When you use the Site you may be required to provide us with certain information regarding your source of funds, financial standing, occupation and other similar details. We reserve the right to restrict your account including without limitation restricting the amount you may deposit into the account based on the information you provide, or if such information is not provided by you. We shall not be liable to you for any losses which you incur (i) prior to any such restriction being set; or (ii) on any other accounts you may have registered or which you reactivate whether prior or following any such restriction being set.

• We reserve the right to perform background checks on any member and request any relevant documentation, for any reason, including (but not limited to) any investigation into the identity of the member, any credit checks performed on the member, or any enquiries into the member's personal history. The basis for such investigations will be dependent on the specific case, but could include (but is not limited to) verification of the member’s registration details, such as the name, address and age, occupation, verification of the member’s financial transactions, financial standing, and/or gaming activity. The Company is under no obligation to advise the member of such an investigation taking place. Such activities may include the use of specific third party companies, who perform the investigations as required. The Company may decide at its sole discretion to terminate a member’s account, and withhold all funds in such account, on the basis that such an investigation provides a negative or uncertain conclusion.

• During their engagement period and for a period of 24 months thereafter, no officer, director, employee, consultant or agent of the Company or any other company within its group of companies or its suppliers, vendors or white label partners is permitted to use the Services directly or indirectly, nor is any supplier or vendor. This restriction also applies to relatives of such persons and for this purpose 'relative' includes, but is not limited to, any of a spouse, partner, parent, child or sibling. Further, neither Gibraltarians nor residents of Gibraltar are permitted to download the Software or use the Services.

5. Information Technology/Intellectual Property

• The Company hereby grants you the non-exclusive, non-transferable, non-sub-licensable right to install and use the Software and all content derived from the Software, including, but not limited to, the copyright and all other intellectual property rights therein, in connection with the Services for your personal non-commercial in accordance with the User Agreement. You may install the Software on a hard disk or other storage device and may make back up copies of the Software, provided that such back up copies are used only by you in connection with the Services through a computer of which you are the principal user. The Software's code, structure and organization are protected by intellectual property rights. You must not:
  1. copy, redistribute, publish, reverse engineer, decompile, disassemble, modify, translate or make any attempt to access the source code to create derivate works of the source code, or otherwise;
  2. sell, assign, sublicense, transfer, distribute or lease the Software;
  3. make the Software available to any third party through a computer network or otherwise;
  4. export the Software to any country (whether by physical or electronic means); or
  5. use the Software in a manner prohibited by applicable laws or regulations.
     (together the 'Prohibited Activities').
  You will be solely liable for any damage, costs or expenses arising out of or in connection with the commission of any Prohibited Activities. You shall notify the Company immediately upon becoming aware of the commission by any person of any of the Prohibited Activities and shall provide the Company with reasonable assistance with any investigations it may conduct in light of the information provided by you in this respect.

• The brand names relating to the In-House Brands, the White Label Brands and the Sites (as defined below) and any other trademarks, service marks and/or trade names used by the Company either on its own behalf or together with its white label partners from time to time (the 'Trade Marks') are the trademarks, service marks and/or trade names of the Company or any company within its group of companies or its licensors or its white label partners and these entities reserve all rights to such Trade Marks. In addition to the rights in the Trade Marks, the Company or any company within its group of companies and/or its licensors and/or its white label partners own the rights in all other content, including but not limited to the Software, images, pictures, graphics, photographs, animations, videos, music, audio and text available via the Software or on the Internet (the 'Site Content') and the Site Content is protected by copyright and/or other intellectual property rights. You hereby acknowledge that by using the Services or the Software you obtain no rights in the Trade Marks or the Site Content and you may only use the same in complete accordance with the User Agreement.

7. Prohibited Uses of the Sites and Services

• Illegal Funds and Unlawful Activities: You declare that the source of funds used by you for gambling on the Sites is not illegal and that you will not use the Services in any way as a money transfer system. You will not use the Services for any unlawful or fraudulent activity or prohibited transaction (including money laundering) under the laws of any jurisdiction that applies to you (in particular, the laws of Gibraltar). If the Company has a reasonable suspicion that you may be engaging in or have engaged in fraudulent, unlawful or improper activity, including, without limitation, money laundering activities, or conduct otherwise in violation of the User Agreement, your access to the Services may be terminated immediately and/or your account blocked. If your account is terminated or blocked in such circumstances, the Company is under no obligation to refund to you any funds that may be in your account. In addition to terminating your access to the Services and/or blocking your account, the Company reserves the right to prevent you from accessing any of the Company's other websites or servers, or accessing any other services offered by the Company. The Company shall be entitled to inform relevant authorities, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions (together 'Interested Third Parties') of your identity and of any suspected unlawful, fraudulent or improper activity and you will cooperate fully with the Company to investigate any such activity. In the interests of fair play on our Sites it is prohibited to utilise any recognised betting techniques to circumvent the standard house edge in our games. If the game play on your account indicates that you are using such betting techniques we shall immediately block the account and retain any funds in said account.

• Circumvention: We have developed and employ sophisticated proprietary technology intended to seek out and identify users making fraudulent or unlawful use of the Services or Software. You shall not break into, access or attempt to break into or access or otherwise circumvent the Company's security measures. If, the Company believes, in its sole discretion, that you are in breach of this clause, the Company may terminate your access to the Services immediately and/or have your account blocked, and the Company may inform Interested Third Parties of your breach of this clause.

• Intentional Disconnection: You are not allowed to intentionally disconnect from a game while playing on the Sites. We have developed and employ elaborate methods which enable us to seek out and accurately identify users who carry out an intentional disconnection during a game. If, in the Company's sole discretion, you are in breach of this clause, the Company may terminate your access to the Services immediately and/or have your account blocked. If your account is terminated or blocked in such circumstances, the Company is under no obligation to refund to you any funds that may be in your account. In addition to terminating your access to the Services and/or blocking your account, the Company reserves the right to prevent you from accessing any of the Company's other websites or servers, or accessing any other services offered by the Company.

9. Payment Transactions and Payment Fraud

• Each user of the Service is fully responsible for paying all monies owed to the Company. You agree that you will not make or attempt to make any charge-backs, and/or deny or reverse any payment that you have made and you hereby agree that you will reimburse the Company for any charge-backs, denial or reversal of payments you make and any loss suffered by the Company as a consequence thereof. The Company may, at its sole discretion, cease to provide the Services or withhold payment to certain users or to users paying with certain credit cards.

• Virtual Global Digital Services Limited will process your payments and handle your funds and will therefore appear on your credit card statements (or on other payment statements as applicable). Subject to regulatory requirements, the Company may, from time to time, at its sole discretion and without notice, use any other company within the same corporate group to provide such services.

• We reserve the right to run credit checks on all users with third party credit agencies, on the basis of the information provided to us on registration.

• We reserve the right to use third party electronic payment processors and/or financial institutions to process payments made by and to you in connection with your use of the Services. To the extent that they do not conflict with the terms of the User Agreement, you agree to be bound by the terms and conditions of such third party electronic payment processors and/or financial institutions.

• In the case we have reasonable suspicion that a fraudulent payment is being made or received, including use of stolen credit cards, or any other fraudulent activity (including any charge-back or other reversal of a payment), we reserve the right to block or terminate a user's account, reverse any pay-out made and recover any winnings. We shall be entitled to inform any relevant authorities or entities (including credit reference agencies) of any payment fraud or otherwise unlawful activity, and may employ collection services to recover payments. However, under no circumstances shall the Company be liable for any unauthorized use of credit cards, irrespective of whether or not the credit cards were reported stolen.

• Our expectation is that our members will deposit in order to actively play with their own funds. On accounts where this does not seem to be the case, we reserve the right to enforce a wagering amount on your deposited funds, before allowing any withdrawal from said account. This wagering amount will be a multiplication of the total deposited funds, which we will specify depending on the case (for example 1 x the deposited amount). We reserve the right to require this wagering to be performed in specific games, and to exclude certain low risk bets or game types, at our discretion.

• We reserve the right to charge you fees for handling your deposits and withdrawals to and from your account as may be detailed in the 'Cashier' from time to time.

• We may block or close your account if we have reasonable grounds to believe you have used or attempted to use someone else’s payment method and that person has entered into a self-exclusion agreement with us.

10. Bonuses

• All promotions, bonuses or special offers are subject to promotion-specific terms and conditions and any complimentary bonus credited to your account must be used in adherence with such terms and conditions. Notwithstanding the modification provisions in Section 2, we reserve the right to withdraw or amend any promotion, bonus or special offer at any time including any terms and conditions thereof.

• In the event that the Company has reasonable suspicion that a user of the Service is abusing or attempting to abuse a bonus, offer or other promotion, or is likely to benefit through abuse or lack of good faith from a gambling policy adopted by the Company, then the Company may, at its sole discretion, deny, withhold or withdraw from any user any bonus, offer or promotion, or rescind any policy with respect to that user, either temporarily or permanently, or terminate that user's access to the Services and/or block that user's account.

• All users of the Services shall be entitled only to one welcome bonus. Members who make their first deposit with the Company or any of its white label partners, and who have or previously had an account with any of the Sites owned or operated by the Company, including both In-House Brands and White Label Brands, shall not be entitled to an additional welcome bonus, unless the Company decides otherwise at its absolute discretion.

• Your account is made up of both Available Funds (those that can be used in any applicable game or withdrawn subject to the Withdrawal Policy and which may also be referred to on the Sites as 'Cash Balance' or 'Deposit Balance') and Restricted Funds (the total of bonus funds that have not yet met the wagering requirement and any winnings associated with such bonus funds and which may also be referred to on the Sites as 'Bonus Balance').
  Please note that your deposit may not reach your account immediately, but may take a number of days until such deposit is processed by your payment processor and reaches your account. Until such time, such deposit shall not be considered as Available Funds.

• If you have both Available Funds and Restricted Funds in your account, the next wager you make will use Available Funds first. Restricted Funds will only be used once your Available Funds balance is zero. The foregoing will not apply to your use of free spins, FreePlay, jackpot vouchers, Tournament Tickets, Free Bet Tokens and Profit Boost Tokens, which you can use at any time and if you receive any money transfer from another account with respect to our poker products you will be able to use such funds before Restricted Funds.

• Subject to the bullet point below, if you place a wager on casino games using Restricted Funds only and win you will receive, depending on your chosen account currency, up to a maximum of $500/€500/£500 in winnings. If your winnings exceed $500/€500/£500 you will only receive $500/€500/£500. Such limitation on your winnings shall not apply to verified progressive jackpot winnings derived from Restricted Funds.

• From and inclusive of June 14th, 2021: If you have registered with 888poker and you have not successfully made a real money deposit into your account, in the event that you place a wager on casino games using Restricted Funds and win you will receive, depending on your chosen account currency, up to a maximum of $100/€100/£100 in winnings. If your winnings exceed $100/€100/£100 you will only receive $100/€100/£100. Such limitation on your winnings shall not apply to verified progressive jackpot winnings derived from Restricted Funds.
  In addition, if you have registered with 888poker, until you successfully make a real money deposit into your account, the maximum amount that will be transferred to your Available Funds balance will be $100/€100/£100, subject to you meeting the relevant wagering requirements.

• The jackpot prizes will not increase as a result of wagers made with Restricted funds, free spins, FreePlay and jackpot vouchers. Only wagers with Available funds shall increase the jackpot prizes.

• In the event that the Company has reasonable suspicion that you have been taking unfair advantage of the Company's welcome bonuses or have executed any other act in bad faith in relation to a bonus promotion offered on any of the Sites owned and/or operated by the Company, the Company shall have the right to block or terminate your accounts with the Company and in such circumstances, the Company shall be under no obligation to refund to you any funds that may be in your account.

• If we have reasonable suspicion that an account or group of accounts are operating systematically – for example employing specific wagering techniques or wagering as a group, the Company shall have the right to block or terminate all accounts and in such circumstances, the Company shall be under no obligation to refund to you any funds that may be in your account.

• You may request the removal of a bonus from your account, but please be aware that this removal may include any winnings gained from such bonus.

• Please be advised that the 'confirm your ID' bonus is issued at the Company's discretion and therefore may not be available for all members who verify their identity with us. Notwithstanding the modification provisions in Section 2, we reserve the right to remove this bonus offer at any time. Certain criteria will be taken into consideration when determining which members will receive the verification bonus, such as registration country, deposit amount, deposit payment type, and other details of the account. Please contact operations@888brands.net if you require further information on this specific bonus offer, and the eligibility of your account for it.

11. Obligations of the Company

• The Company has no obligation to check whether users are using the Services in accordance with the User Agreement, as updated from time to time.

• Under no circumstances shall the Company be obligated to investigate or pursue any complaints made by a player against any other player using the Services or to take any other action in connection therewith, or take any action against a player for any reason, including without limitation for violating the terms of the User Agreement. The Company may, at its sole discretion, decide to take appropriate action against any person it suspects of engaging in any unlawful behavior or otherwise violating the terms of the User Agreement, but is under no obligation to do so.

• The Company has no obligation to maintain account names or passwords. If you misplace, forget or lose your account name or password because of anything other than the Company's negligence, the Company shall not be liable.

12. NO WARRANTY

• THE SERVICES AND THE SOFTWARE ARE PROVIDED 'AS IS'. THE COMPANY MAKES NO WARRANTY OR REPRESENTATION, WHETHER EXPRESS OR IMPLIED (WHETHER BY LAW, STATUTE OR OTHERWISE), INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, COMPLETENESS OR ACCURACY OF THE SERVICES OR THE SOFTWARE OR INFRINGEMENT OF APPLICABLE LAWS AND REGULATIONS. THE ENTIRE RISK AS TO THE USE, QUALITY AND PERFORMANCE OF THE SOFTWARE LIES WITH YOU.

• THE COMPANY MAKES NO WARRANTY THAT THE SOFTWARE OR SERVICES WILL MEET YOUR REQUIREMENTS, BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SOFTWARE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR BUGS OR REPRESENTS THE FULL FUNCTIONALITY, ACCURACY, RELIABILITY OF THE MATERIALS OR AS TO RESULTS OR THE ACCURACY OF ANY INFORMATION OBTAINED BY YOU THROUGH THE SERVICES.

• A MALFUNCTION VOIDS ALL PAYS. IN THE EVENT OF SYSTEMS OR COMMUNICATIONS ERRORS OR MALFUNCTIONS, BUGS OR VIRUSES RELATING TO ACCOUNT SETTLEMENT OR OTHER ELEMENTS OF THE SERVICES OR RESULTING IN LOSS OF DATA OR WINNINGS OR BONUSES OR ANYTHING ANALAGOUS THERETO BY YOU OR ANY OTHER DAMAGE TO YOUR COMPUTER EQUIPMENT OR SOFTWARE, THE COMPANY SHALL IN NO WAY BE LIABLE TO YOU AND THE COMPANY SHALL VOID ALL GAMES IN QUESTION AND PAYMENTS (WHENEVER SUCH SYSTEMS OR COMMUNICATIONS ERRORS OR MALFUNCTIONS, BUGS OR VIRUSES ARE DISCOVERED) IN REALTION THERETO AND MAY TAKE ANY OTHER ACTION TO CORRECT SUCH ERRORS EXCEPT THAT THE COMPANY IS NOT REQUIRED TO PROVIDE ANY BACK UP NETWORK AND/OR SYSTEMS OR SIMILAR SERVICES.

• IF YOU RECEIVE ANY WINNINGS OR BONUSES (OR ANY OTHER SIMILAR BENEFIT) (“BENEFITS”) AS A RESULT OF ANY ERROR MADE BY US OR ON OUR BEHALF (WHETHER TECHNICAL OR MANUAL) IN CALCULATING, ALLOCATING OR DISTRIBUTING BENEFITS, WE MAY VOID THE BENEFITS AND, TO THE EXTENT THAT YOU HAVE ALREADY RECEIVED OR BEEN CREDITED WITH A PAYMENT IN RESPECT OF THE SAME, YOU WILL REPAY THAT AMOUNT TO US OR WE MAY DEDUCT IT FROM YOUR ACCOUNT.

• THE COMPANY SHALL NOT BE LIABLE FOR ANY ACTS OR OMISSIONS MADE BY YOUR INTERNET SERVICE PROVIDER OR OTHER THIRD PARTY WITH WHOM YOU HAVE CONTRACTED TO GAIN ACCESS TO THE SERVER THAT HOSTS THE SITE.

13. Limitations of Liability

• You agree that you are free to choose whether to use the Services and do so at your sole option, discretion and risk.

• The Company shall not be liable to you or any third party in contract, tort, negligence, or otherwise, for any loss or damage whatsoever arising from or in any way connected with your, or any third party's, use of the Software or the Services, whether direct or indirect, including, without limitation, damage for loss of business, loss of profits (including loss of or failure to receive anticipated winnings), business interruption, loss of business information, or any other pecuniary or consequential loss (even where we have been notified by you of the possibility of such loss or damage).

• The Company shall not be liable in contract, tort or otherwise, for any loss or damage whatsoever arising from or in any way connected with your use, of any link contained on the Sites. The Company is not responsible for the content contained on any Internet site linked to from the Sites or via the Services.

• You confirm that the Company shall not be liable to you or any third party for any modification to, suspension of or discontinuance of the Software or the Services.

• Nothing in the User Agreement will operate so as to exclude any liability of the Company for death or personal injury that is caused by the Company's negligence.

• You agree that, in the event that the Software or Services fails to operate correctly as a result of, but not limited to, any delay or interruption in operation or transmission, any loss or corruption of data or communication or lines failure, any person's misuse of the Sites or its contents or any error or omission in content or any other factors beyond our control:
  1. the Company will not be responsible for any loss, including loss of winnings, that may result; and
  2. if any such errors result in an increase in winnings owed or paid to you, you shall not be entitled to the winnings falling within such increase. You shall immediately inform the Company of the error and shall repay any winnings credited to your account in error to the Company (as directed by the Company) or the Company may, at its discretion, deduct an amount equal to those winnings from your account or set off such amount against any money owed to you by the Company.

14. Breach of these terms and conditions

• You agree to fully indemnify, defend and hold the Company, its white label partners and their respective companies and their respective officers, directors and employees harmless immediately on demand from and against all claims, demands liabilities, damages, losses, costs and expenses, including legal fees and any other charges whatsoever, howsoever caused, that may arise as a result:
  1. of any breach of the User Agreement by you;
  2. violation by you of any law or the rights of any third party;
  3. use by you of the Services or Software or use by any other person accessing the Services or Software using your user identification, whether or not with your authorization; or
  4. acceptance of any winnings.
  In addition to any other remedy available, if you breach any of these terms and conditions of the User Agreement or the Company has reasonable grounds for suspecting that you have breached the terms and conditions of the User Agreement, in addition to any other remedies available to the Company, your winnings may be forfeited at the discretion of the Company and the Company may retain any positive balance then existing in your account on account of any damages or other amounts owed by you to the Company pending investigation and/or the conclusion of any legal proceedings. Failure to comply with the User Agreement may also result in disqualification, account closure and/or legal action being taken against you.

16. Duration and Termination

• The User Agreement shall come into force immediately upon your completion of the registration process with the Company and shall continue in force unless and until terminated in accordance with its terms.

• We may terminate the User Agreement and your account (including your username and password) immediately without notice:
  1. if for any reason we decide to discontinue to provide the Services in general or specifically to you;
  2. if we believe that you have breached any of the terms of the User Agreement;
  3. if your use of the Services has been in any way improper or breaches the spirit of the User Agreement; or
  4. if your account is associated in any way with any existing account that has been terminated for breach of the User Agreement. If your account is associated with, or related to, existing blocked accounts, we may terminate your account, irrespective of the nature of this relationship, and the registration details provided on said accounts.
  5. for any other reasonable grounds we see fit.

• Save for as otherwise provided herein, on termination of the User Agreement any balance in your account will be returned to you within a reasonable time of your request, subject always to our right to deduct any amounts owed by you to us.

• You may terminate the User Agreement and your account (including your username and password) at any time by sending an email to us at support@888poker.com or via the support email relevant to a White Label Brand, such termination to take effect upon the Company terminating your account (including username and password), which shall occur within 7 calendar days after receipt by the Company of your email on our servers in Gibraltar, provided that you shall remain responsible for any activity on your account between sending us an email and the termination of your account by the Company.

• On termination of the User Agreement you shall:
  1. discontinue the use of the Software and the Services;
  2. pay all amounts due and owing to the Company; and
  3. remove and permanently delete the Software from your computer equipment and destroy all related documentation in your possession, custody, power or control.

• The right to terminate the User Agreement given by this clause shall not prejudice any other right or remedy of either party in respect of the breach concerned (if any) or any other breach.

• Upon the termination of the User Agreement for any reason, except as otherwise provided in the User Agreement and subject to any rights or obligations which have accrued prior to termination, neither party shall have any further obligation to the other under the User Agreement.

• In the event of our termination of the User Agreement on account of your breach of the Agreement, the Company will be under no obligation to refund to you any funds that may be in your account and you shall have no claims against the Company in such regard.

• If you have chosen to self-exclude yourself from our platform, we will close all accounts identified as belonging to you, all in accordance with our Responsible Gaming Policy. However, if you choose a temporary “Take a Break” period, your account will be closed only at the requested In House Brand or White Label Brand. It is your obligation to abide by this restriction for the duration of the set period.

• If you have previously had any issue with gaming addiction, financial difficulty, or any other such issue accounted for under our “Responsible Gaming” procedure, it is your responsibility to refrain from opening new accounts whilst such issue is in place. For example, if you have previously been blocked for a gaming addiction with any brand operated by the Company, it is your obligation to refrain from opening new accounts in any of the brands operated by the Company. If you do so, we will close all accounts as soon as detected. We are not obligated to refund to you any deposits or funds from the account that you opened whilst such issue was in place.

17. General

• If any part of the User Agreement shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the rest of the User Agreement and shall not affect the validity and enforceability of any of the remaining provisions of the User Agreement. In such cases, the part deemed invalid or unenforceable shall be construed in a manner consistent with applicable law to reflect, as closely as possible, the original intent of the parties.

• No waiver by us of any terms of the User Agreement shall be construed as a waiver of any preceding or succeeding breach of any terms of the User Agreement.

• Unless otherwise expressly stated, nothing in the User Agreement shall create or confer any rights or any other benefits to third parties.

• Nothing in the User Agreement shall be construed as creating any agency, partnership, trust arrangement, fiduciary relationship or any other form of joint enterprise between you and us.

• The User Agreement contains the entire agreement between the Company and you relating to your use of the Software and the Services and supersedes any and all prior agreement between the Company and you in relation to the same. You confirm that, in agreeing to accept the User Agreement, you have not relied on any representation save insofar as the same has expressly been made a representation by the Company in the User Agreement.

• The Company reserves the right to transfer, assign, sublicense or pledge the User Agreement, in whole or in part, without your consent: (i) to any entity within the same corporate group as the Company, or (ii) in the event of a merger, sale of assets or other similar corporate transaction in which the Company may be involved in. You may not transfer, assign, sublicense or pledge in any manner whatsoever any of your rights or obligations under the User Agreement.

• Subject to applicable laws and regulation, the Company may outsource any or all of the Services it provides under the User Agreement to third parties.

• In the User Agreement, 'you' or 'your' or 'user' or “player” means any person who uses the Services or the Software under the User Agreement. Unless otherwise stated, 'we', 'us' or 'our' refers collectively to the Company and its subsidiaries, affiliates, directors, officers, employees, agents and contractors.

• Nothing in the User Agreement shall be construed so as to grant you any security interest whatsoever over the assets of the Company, including for the avoidance of doubt on any amounts standing to the credit of your account.

18. Gaming Regulations

The Company is regulated by the laws and gaming regulations of Gibraltar. You acknowledge that the Company may be bound to disclose certain information about you and your account to the Gibraltarian authorities pursuant to such laws and regulations. For more information regarding the licensing status of Virtual Global Digital Services Limited and VDSL (International) Limited, please see here.

19. Chat Feature

As part of your use of the Service the Company may provide you with a chat facility via which you will be able to communicate with other users of the Service. The Company reserves the right to review the chat and to keep a record of all statements made on such facility. Your use of the chat facility you is subject to the following rules:

• You shall not make any statements that are sexually explicit or grossly offensive, including expressions of bigotry, racism, hatred or profanity.
• You shall not make statements that are abusive, defamatory or harassing or insulting to other users of the Service.
• You shall not make statements that advertise, promote or otherwise relate to any other online entities.
• You shall not make statements about the Company or the Sites or any other Internet site connected to the Company that are untrue and/or malicious and/or damaging to the Company.
• We are fully aware that English is not the first language of many of our players worldwide. However, at this current time, our policy upholds that this is the only language permitted in our chat application.

In the event of your breaching any of the above provisions relating to the chat facility, the Company shall have the right to remove your chat privilege or even temporarily or permanently terminate your account. Upon such termination the Company shall refund to you any funds which may be in your account over and above any amount which may be owing to the Company at such time (if any).
PLEASE NOTE: When using the chat facility any personally identifiable information that you submit, can be read, collected, or used by other users of the same chat facility and could be used by third parties to send you unsolicited messages. The Company is not and shall not be responsible for the personally identifiable information that you choose to submit via the chat facility.

20. Customer Service Department and Special Promotions

• For service quality assurance calls made by you to the customer service department may be recorded.

• You hereby expressly consent to the Company using the contact details provided by you on registration to occasionally contact you directly in relation to your use of the Services or any other products or services offered by the Company, its partners or affiliates from time to time.

• The Company will not tolerate any abusive behavior exhibited by users of the Service to the Company's employees. In the event that the Company, in its sole discretion, deems that your behavior, via telephone, live chat, email or otherwise, has been abusive or derogatory towards any of the Company's employees, the Company shall have the right to block or terminate your account with the Company and in such circumstances, the Company shall be under no obligation to refund to you any funds that may be in your account.

• The Company may, from time to time, offer you special promotions. These promotions may be notified to you by various means, including but not limited to (i) email, (ii) telephone, (iii) SMS and (iv) additional windows opening from within the Software. Promotions begin at 00:00 and end at 23:59 GMT on specified dates, unless stated otherwise in the promotion's Terms & Conditions.

• We will provide you with an opt-out option in relation to various types of communications from the Company and should you choose to opt-out from communications the Company shall respect your wishes in such regard.

21. Exchange Rates

You hereby acknowledge and accept that jackpot and other promotional amounts may be displayed on the Site in one currency but actually paid to you in another currency. All currency conversions executed by the Company for the purposes of allowing you to deposit and cash-out money from your account shall be executed by the Company at an exchange rate comparable with daily commercial rates offered by banks and credit card companies.

22. Uninstall and Shortcut Additions

If you are using the download form of the Software and wish to have it uninstalled you will be able to do so via the Add/Remove Programs on your computer. Please note that upon installation of the Software the following shortcuts shall be added to your computer's desktop:

• Quick launch shortcut
• Desktop icon
• Client link from the Start Menu
• Brand folder with client and uninstall link from the Programs option on the Start Menu
• Client link from the Games option on the Start Menu

If you choose to uninstall the Software certain registration keys will remain on your computer in order to maintain responsible gaming rules, monitor fraud attempts, and comply with Gibraltar Regulatory Authority (GRA).

23. Minimum Hardware Requirements

The minimum recommended specifications for the download version are:

• For PC:
  • OS - Windows 7 Home Basic
  • CPU - Pentium 1.8 GHz (or AMD equivalent)
  • RAM - 760 Mb
  • HD - 300 Mb available

• For Mac, once shall be applicable upon Company's sole discretion:
  • OS version: Mac OS X 10.6.8
  • CPU: 2.4 GHz Intel Core 2 Duo
  • Memory: 4GB DDR2 667 MHz

• The non-download client is supported on the following browsers: Internet Explorer 10.0 and the latest version of Firefox, Safari and Chrome.

• In relation to the mobile application on the iPhone and iPad, We support version iOS 9.1 and above.

• In relation to the mobile application on the Android operating system the minimum requirements are:
  • ARMv7 processor with vector FPU, minimum 550MHz, OpenGL ES 2.0, H.264 and AAC HW decoders
  • Android™ 4.4 and above
  • 1GB of RAM

Please note that we may discontinue support for outdated versions of the abovementioned hardware or software at our sole discretion.

24. Multi-Currency in Casino

If you have chosen to have your casino bankroll currency in GBP or EUR, it is strongly recommended that you upgrade all versions of casino that you may have installed to the latest version which provides full multi-currency functionality. Should you choose to enter an old casino version that has not yet been upgraded, there will be various inaccuracies in the display for which we take no responsibility whatsoever; For example, the game history of rounds played in your registered currency will appear with the wrong currency symbol and the correct history could be viewed only in the new casino version.

25. Governing Law

The User Agreement and the relationship between the parties shall be governed by, and interpreted in accordance with, the laws of Gibraltar and you irrevocably submit, for the benefit of the Company, to the exclusive jurisdiction of the courts of Gibraltar to settle any disputes (including claims for set off and counterclaims) which may arise in connection with the creation, validity, effect, interpretation or performance of, or the legal relationships established by, the User Agreement or otherwise arising in connection with the User Agreement.

26. Language Discrepancies

The User Agreement has been drafted in the English language. In the event of any discrepancy between the meanings of any translated versions of the User Agreement and the English language version, the meaning of the English language version shall prevail.

Last updated: 02/12/2021

PLEASE PRINT OFF AND RETAIN A HARD COPY OF THE USER AGREEMENT FOR YOUR RECORDS.